Frequently Asked Questions

Find quick answers about booking, accounts, business owners, payments, coupons, security, and support.

Common Questions

• Can I change my plan anytime? Yes, you can upgrade or downgrade your subscription from your dashboard.
• Is there a free trial? All new business owners receive a 30-day Pro plan trial. Cancel or change plans anytime.
• How do booking payments work? Available payment options depend on the selected business. Follow the payment instructions shown during booking.
• Do you offer refunds? A 7-day money-back guarantee applies to paid platform-subscription fees only. It does not cover activity-service prices, bookings, deposits, cancellations, no-shows, or disputes between customers and business owners. Electronic payments are currently deferred, so this guarantee applies once paid subscriptions are activated.

For more guides, visit our Help Center or read the Business Owner Guide.